If you have any questions, concerns or need assistance with your account, we're here to help.
Our support team is available around the clock to assist you. We strive to provide timely and accurate solutions to your queries.
You can reach us through live chat, available 24 hours a day, seven days a week. Our dedicated support agents will be happy to assist with any issues or questions you may have.
If you prefer to contact us via email, please use the address provided on our website for verification or account-related inquiries.
For general support requests, please reach out to us. We'll do our best to respond as soon as possible.
You can find comprehensive help and information in our dedicated FAQ section. It's packed with useful guides, instructions, and troubleshooting tips for common issues.
If you or someone you know is struggling with problem gambling, please visit our responsible gaming page to learn more about our policies and resources available to support you.
For technical issues with your account, login problems, or any other concerns regarding your experience on the platform, contact us through live chat or email. We'll guide you through troubleshooting steps if necessary.
If you're unhappy with a particular aspect of our service or have encountered an issue that we haven't resolved to your satisfaction, please reach out to our support team. We appreciate feedback and are committed to resolving any issues.
We aim for the fastest response times possible. However, due to the volume of inquiries we receive, there may be a short delay in responding to your initial message. Our support team works diligently around the clock to address all queries as quickly as possible.
You can access our help centre on any device with an internet connection. Whether you're using a mobile or desktop platform, feel free to reach out through live chat for immediate assistance.
We understand that not everyone speaks English fluently. While we primarily support communication in English, you are welcome to communicate your issue in any language. Our support agents will do their best to assist you accurately and promptly.
Feel free to choose the contact method most convenient for you - live chat, email, or our dedicated help centre for self-service solutions.
If you require assistance with account recovery, verification issues, responsible gaming policies, or technical concerns, please don't hesitate to reach out. We are committed to providing a safe and enjoyable experience on our platform.
Gambling should be treated as a form of entertainment, not a way to make money. It's essential to maintain a balanced attitude towards gambling and set realistic goals for your play.
To achieve safe and balanced gaming habits:
Gambling is meant to be enjoyable, but it's not a reliable way to make income. Be aware of the risks involved and never gamble with money that you cannot afford to lose.
To keep your perspective clear:
Effective budgeting is key to responsible gaming. Make sure to set a realistic bankroll limit for yourself, and never spend more than you can afford.
To manage your bankroll effectively:
Establishing deposit, loss, wager, and session limits helps you maintain control over your gaming sessions. Use our platform's built-in tools to set these limits or explore responsible gambling features.
To get the most out of limit-setting:
Reality checks allow you to take a step back from gaming sessions. Use our platform's built-in tools to schedule reality checks or set time reminders to ensure you stay within your safe gaming bounds.
To use reality checks effectively:
If you feel like you need a break from gaming, our cooling-off periods offer the chance to take a step back. Our self-exclusion tool gives you more control over your gaming sessions.
To use cooling-off periods effectively:
We verify our players' ages to ensure everyone on the platform meets minimum age requirements. This helps protect vulnerable individuals from potential harm.
To learn more about account verification and age restrictions:
Responsible gaming isn't just about individual players; it's also about creating a safe environment for everyone on the platform. We take steps to protect vulnerable individuals, such as offering self-exclusion tools.
To learn more:
Privacy Policy
We at Bounty Reels Casino are committed to protecting your personal information and ensuring that our services meet the highest standards of data protection and security.
When you register an account with us, we may collect certain personal information from you, including but not limited to:
This information will be used solely for the purposes of providing our services and maintaining your account.
When creating an account with us, we collect registration information such as username and password. This information is stored securely on our servers to prevent unauthorized access.
We may also collect certain device and browser-related information when you use our platform, including but not limited to:
This information helps us improve the overall performance of our website and tailor it to your specific needs.
To ensure that our services are meeting user expectations, we collect usage analytics data on how users interact with our platform, including:
This information will be used to improve the overall quality of our services.
Our website uses cookies and other tracking technologies to help us monitor user behavior, such as:
If you wish to opt out of these practices, please refer to our Cookie Policy below.
We respect your right to choose how we communicate with you and offer various options for contact, including updates on promotions and new services.
You can update your communication preferences by logging into your account or contacting us directly.
Your personal information will be stored securely in our servers located within the EU, where it will remain confidential and protected under applicable data protection regulations for as long as you continue to use our services.
Upon termination of your account with us, we may retain certain limited information necessary for accounting purposes only.
We take the security of your personal data extremely seriously, using advanced measures to protect it from unauthorized access, including encryption and firewalls.
We recommend that you choose strong passwords when registering an account with us and avoid sharing them with others.
To maintain the highest level of security, we also employ session management and login protection methods on all user accounts to prevent unauthorized access.
You are responsible for maintaining your own passwords securely and should never share or expose those credentials online.
In case you forget your password, please contact our support team, who will assist in resetting it after verifying your identity through secure authentication methods.
As a user of our platform, you have specific rights concerning your personal data under applicable law:
Please note that such requests will not affect the performance of contracts initiated before withdrawal.
Our platform includes services from third-party providers to improve functionality and user experience, including:
Please refer to our Cookie Policy below.
In handling your data responsibly, we abide by all applicable laws regulating personal information and use secure protocols to protect it against unauthorized disclosure or loss.
To maintain transparency, this Privacy Policy will be updated periodically with any changes in how user information is collected, stored, protected, or used on our platform.
We aim at ensuring the protection of children's rights under applicable regulations; however, minors must have parental guidance regarding usage terms before engaging in activities involving online interactions with adults.
